Returns & Exchanges
At Gem Jewelers, we want you to be completely enamored with your new pieces, which is why we offer a 30-day return window for all unworn, original-condition jewelry. If your purchase doesn't meet your expectations, our seamless exchange and refund process ensures your satisfaction is always our top priority.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Secure Your Package
Place the jewelry in its original designer packaging and include all certificates of authenticity to ensure a full refund.
Attach the Shipping Label
Print the prepaid insured shipping label provided via email and affix it securely to the outside of your return parcel.
Receive Your Refund
Once our gemologists inspect the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing